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General conditions of sale

1. Introduction  

These general conditions of sale detailed below exclusively govern the contractual relationship between any user of the site (hereinafter referred to as a "User" or "You") and the merchant belonging to the commercial enterprise whose the trade name is “ Carnets d'Altitude ” and whose head office is located at 48, route du Col de Plainpalais 73230 Saint Jean d'Arvey. may occasionally be required to modify some of the provisions of its general conditions, so it is necessary that they be reread each time you visit the site. These modifications are enforceable from the time they are posted online and cannot be applied to contracts entered into previously. Each purchase on is governed by the general conditions applicable on the date of the order. We consider that by validating your order, you unreservedly accept our general conditions of sale after having read them.

2. Place an order

To place your order, we provide you with the following website:  24/7
For any special and tailor-made order (in particular for personalized illustrations) you have the possibility of contacting us directly via the online contact form which you will find by clicking directly
Do not forget to specify your complete coordinates as well as the reason for your request in order to have a quick return from our team as soon as possible.

3. Product information strives to provide as much information as possible related to the characteristics of the products it offers by means of technical descriptions from its  suppliers and photographs illustrating the products in the best possible way.
You will notice that all our original illustrations are made by hand with the proper techniques relating to Fine Arts techniques.
The photographs and descriptive texts of the products are only indicative and have no contractual value.
The photographs reflect the illustrations as faithfully as possible but cannot ensure perfect similarity due to the fact that they are handmade and therefore unique pieces, except for derivative products which are intended to be as similar as possible to the photos and videos.

4. Price

The sale prices indicated on are in euros and include all taxes but exclude delivery costs. The delivery costs are indicated and invoiced to the User (after choosing his delivery option) at the end of the order in addition to the price of the selected products. We reserve the right to modify our prices at any time but we undertake to apply the prices which will have been indicated to you on our site at the time of your order. We inform you that in case of display of a distorted price, whatever the explanation (electronic bug, human error, technique etc), the order will be canceled, even in the event of prior validation.

5. Availability

You will note that we will honor your order within the limits of our available stocks. In case of unavailability of the product after payment of your order, we undertake to inform you within 2 days from your date of purchase and to indicate the waiting period before a return to stock of your products or, where appropriate, offer you a refund in the event of unavailability. 

6. Means of delivery

Your order will be delivered to you via Colissimo or via La Poste services.  .
When the item is indicated "In Stock" when you order, the time between placing the order and the date of the carrier's first presentation at the determined location is the sum of two things:
1. The first, packages are shipped within 72 hours business following receipt of your payment. We process and ship orders on business days, Monday through Friday, excluding holidays.
2. The second, the delivery time of your package by the carrier.

You are informed of this delay at the time of payment. These deadlines are indicated in working days. endeavors to respect the delivery times mentioned.
However, we specify that we cannot be held responsible for the consequences of a delay in delivery or loss of parcels caused by a third party to the contract or by you or due to an unforeseeable and insurmountable cause resulting from a case of force majeure.
In the event of non-receipt of a package within the time indicated, an investigation is carried out with the carrier and often requires several days.
During this period, no refund or return can be made.
Please note that we will wait for the return of the carrier before considering a solution.

Post / Colissimo

The delivery time in colissimo followed is from 3 to 5  open days.

If you want another delivery method or for any problems related to your order, please contact us: (represented by the person of Mrs. Salomé AUBERGER ) cannot be held responsible for the consequences due to a delay in delivery.

In all cases, if the package is returned to the sender, a second delivery will be made at the Customer's expense.

If the package is again returned to the sender, it will no longer be returned to the Customer and the amount corresponding to this order, including any additional delivery costs, will remain with the company Carnets d'Altitude .

No dispute relating to the delivery itself is possible if the package appears to have been delivered, the carrier's register being authentic.

7. Secure payment  has chosen to ensure payment security with Paypal and the Stripe payment platform.


8. Right of withdrawal. Satisfied or refunded

In accordance with article L221-5 of the consumer code, the withdrawal period is 14 days from receipt of the order. 
Beyond this period returns will not be accepted.  

The package must be returned within 14 days of the return request, as evidenced by the postmark . All parcels whose stamp attests to a date greater than 14 days will be refused.

Return costs are the responsibility of the customer and we recommend that you return it in a tracked package.


Once the goods have been received, we will refund or exchange the products within fifteen days.


To make a return:  

- go to the page  "Contact"  from our site  

- send us a message with your contact details, not forgetting to specify your order number, the item you wish to return and the reason for your return.  

- you will then receive a return confirmation email from our team

- then you can send us back your package, which you will have taken care to repack, to the address indicated below in a tracked package, note that the shipping costs will be at your expense

You can return your return to the following address:


48 route du col de plainpalais 

app. 10 bâtiment les Erables  

73230 Saint-Jean-d'Arvey


Once the package has been returned in good condition and respecting the above instructions, Carnets d'Altitude  will refund the amount corresponding to the item(s) within 15 working days.

If an error on the product is found, the customer's return costs will be reimbursed on receipts.

In the exceptional cases of reimbursement of return costs, Carnets d'Altitude reimburses up to the minimum costs of a simple Colissimo.

The return is at the Customer's risk.

Carnets d'Altitude reserves the right to refuse returns in the following cases:

- When the return request and the package are sent beyond 14 days after receipt of the order.

- When the item is not returned in its original packaging or  received in poor condition.

For any issues related to your return, please contact us:  on our contact page  or at the following address:

9. Disparaging remarks, communication  

All opinions submitted by users of  are monitored and moderated by our team. As soon as the comments violate the law and ethics (abusive advertising, defamatory comments, insults, comments out of context, etc.) reserves the right to refuse or modify the opinion concerned.

10. Protection of personal data

The information that you communicate to us being essential for the treatment and the routing of the orders, the establishment of the invoices and the contracts of guarantee, their absence involves the cancellation of your order. By registering on , you agree to provide us with sincere and true information about yourself. The communication of false information is contrary to these general conditions as well as to the conditions of use appearing on  personal information  are processed in accordance with the provisions of Directive 2002/58/EC relating to the processing of personal data.
Therefore, be aware that your personal data can only be collected and processed in accordance with the purposes indicated when they were collected.
You have the right to access and rectify this data at any time, as well as the right to object, in order to verify their accuracy and have any errors concerning them corrected. To do so, contact us here:
  specifying your contact details.

11. Warranties

The products we offer are covered by the legal guarantees of French law: the legal guarantee of conformity and the guarantee against hidden defects.

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