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Privacy & cookie policy


By visiting our website and using our services, you understand and agree to how we handle personal data in accordance with our privacy policy. We respect your privacy and the right to control your personal data. Our guiding principles are simple. We will be transparent about what data we collect and why. Please take a moment to read them. It is important !

Carnets d'Altitude respects your privacy and the right to control your personal data.
We protect your data as if it were our greatest trade secret.


Carnets d'Altitude's privacy policy describes what data we collect, the purpose of the processing, how you can control your own data and how to contact us. This Privacy Policy applies when you use apps, web pages, and services that are included in an app or on a company-operated website. The DPO of Carnets d'Altitude is a person personally responsible in accordance with these conditions and is responsible for processing in accordance with the legislation in force.


Here is a summary of what you can expect when visiting our website:


  • We track your web activity for marketing purposes

  • We collect personal information for marketing and communications purposes.

  • We save personal information in our databases for analytical purposes.

  • Your web behavior and activity may be used for marketing purposes such as targeting and marketing analysis.


What personal data do we collect?


Carnets d'Altitude collects information primarily from you as a customer. Examples of personal data we might collect are your company name, your name and other contact details such as phone number, email address or physical address. Carnets d'Altitude may update your information from other public records if necessary to maintain proper maintenance of the data repository.


Carnets d'Altitude records personal data in relation to:


a) Notification of a service offered through the various platforms.

b) When you enter your email address or mobile phone number on the site.

d) If you contact us by email, phone, our websites and social media.

e) If you sign up for an email subscription.

f) Your visit to our websites and when accessing our application, including but not limited to traffic data, location data, blogs and other communication data, such as the IP address, type of device, operating system and type of browser used for the visit.


Collection with consent


By clicking on the "buy" button, you consent that the personal data (company, name, telephone number and email address) that you enter into forms at various places on this site may be used for marketing purposes to the services to which you are exposed when you are asked to fill in your personal information. We also collect your IP address, location and interests to better tailor our marketing to you.


How We Use Collected Information


Carnets d'Altitude processes personal data mainly for the purposes indicated below and for any other purpose mentioned during the collection:


  • Perform the functionalities through any of the platforms offered by the Company;

  • To allow good customer service, such as managing your requests, correcting incorrect information or sending information you have requested, for example the newsletter, white papers, documentation;

  • To manage customer profiles, perform market analysis and research;

  • For system administration and to obtain statistical data on the behavior and uses of our users;

  • To develop, deliver and improve our products and services by analyzing your behavior on our websites and apps.

  • Personal data is also used for analysis purposes to carry out segmentation and targeting, in order to develop personalized offers and services.

  • To send you information and promotions by, email, app  or other digital contact channels such as social media since you have an active customer relationship with us;

  • To contact you through the app,  email or post about other offers, promotions or services which we think may be of interest to you, please note that you may opt out of this promotion at any time;

  • Provide you with relevant recommendations, personalized offers and services based on the needs of others with behaviors similar to yours;

  • To help us develop our site and our application in order to be more useful and to improve your user experience of the services offered by the Company by personalizing the display of the services to your profile;

  • Send important messages as communication about changes in our legal notices;


We may share information with other companies that process data on our behalf in order to perform our services i.e. analytics, distribution or other services to maintain and enforce our Terms of Service. use and delivery. However, the processing of personal data always guarantees high security and confidentiality.


About Cookies


When you use our site and our application, personal data may be collected through cookies. This can only be done with a separate consent. This will store information about your usage and the pages visited. This may include technical information about your device and internet connection such as operating system, browser version, IP address, cookies and unique identifiers. When you visit our websites where our services are presented, different techniques may be used to recognize you in order to learn more about our users. This can be done directly or through third-party technology.


Right to be forgotten, storage and disclosure of personal data


You can withdraw your consent at any time by making a request to us via the "contact us" function.


The processing is in accordance with the legislation in force and means that the personal data is not kept for a longer period than necessary for the purposes of the processing. The Company will keep your personal data as long as you have a commercial relationship with us. For marketing purposes, information older than 4 years is not used. This implies that the data will be erased when it is no longer relevant or necessary for analytical or direct marketing purposes for the purposes for which it was collected. Some information may be retained longer if needed due to other legal requirements. However, the processing of personal data always guarantees high security and confidentiality.


Your rights and choices


You have rights over your personal data and you can request the modification or destruction of your saved data. The Company will rectify, on its own initiative or at the initiative of the customer, the data deemed incorrect. You can also request at any time that your data be erased or that their use be limited by contacting us (see the "How to contact us" section). If you believe that we are not respecting your rights, please contact the Company or contact the Data Protection Authority in your country, at  htm.htm.

You can opt out of receiving marketing communications from us at any time by updating your account settings by clicking "Unsubscribe" in the email and SMS communications we send you. You are always welcome to contact our customer service to help you stop our communications.


Links to other sites


In the event that our site contains links to third party websites, websites or documents published by third parties, these links are provided for your information only. Since the Company has no control over the content of such websites or its materials, we are not responsible for their content. The Company is also not responsible for any damages or losses that may result from the use of these links.


How to contact us


For more information on the management of personal data or if you have any questions, do not hesitate to contact us:

Carnets d'Altitude



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